1. Who we are
Dutch Tours Group (“we”, “us”, “our”) is responsible for the processing of personal data described in this
Privacy Policy. We provide private tours, chauffeur services, airport transfers, cruise-port transfers,
corporate transportation, event transportation and related travel services.
Business name: Dutch Tours Group
Registered address: New Yorkstraat 10, 1175 RD Lijnden, The Netherlands
VAT registration number: NL866211846B01
Website: https://www.dutchtoursgroup.com
For questions about this Privacy Policy or your personal data, please contact us using the contact details
published on our website or in your booking confirmation.
Personal data we collect
We collect only the personal data that we need to provide, manage and improve our services. Depending
on your enquiry, booking or use of our website, this may include:
Name, email address, telephone number, WhatsApp number, company name and billing address.
Company details, VAT information and invoice details where applicable.
Pick-up and drop-off addresses, dates, times, passenger numbers and luggage information.
Flight numbers, hotel details, cruise information, train details and other itinerary or booking references.
Service preferences and special requests, such as child seats or accessibility requirements.
Messages and other communications sent by email, telephone, WhatsApp, contact forms or other channels.
Payment status, invoice information and transaction details received from payment providers. We do not store full payment-card information in our own systems.
Technical data generated when you visit our website, including IP address, browser type, operating system, device information, pages visited and security logs.
Information supplied by a travel agency, hotel, cruise operator, corporate client or another person booking on your behalf.
We do not knowingly collect personal data from children without the consent of a parent or legal guardian.
Please do not send special-category personal data, such as medical information, unless it is necessary for
the service requested.
Why we use your data
We process personal data to:
Handle enquiries and prepare quotations.
Create, confirm, manage and perform bookings.
Plan and provide transfers, tours, chauffeur services and related travel services.
Coordinate with drivers, guides, hotels, cruise operators, venues and other necessary service partners.
Communicate about pick-up points, delays, itinerary changes and service requirements.
Process payments, issue invoices and handle refunds.
Provide customer service and handle complaints, claims or disputes.
Meet our legal, tax, accounting and administrative obligations.
Improve our customer service, operations, website and security.
Prevent fraud, misuse, security incidents and unlawful activity.
Send marketing communications only where permitted by law or where you have given consent.
We do not sell personal data and we do not share it with third parties for their own independent marketing
purposes.
4. Legal bases for processing
We process personal data only where we have a valid legal basis, including:
Contract: to take steps at your request before a booking and to perform our contract with you.
Legal obligation: to comply with tax, accounting and other legal requirements
Legitimate interests: to manage, protect and improve our business and services, provided your interests and rights do not override those interests.
Consent: where consent is legally required, for example for certain marketing communications or nonessential cookies. You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
If you do not provide information required for a booking, we may be unable to prepare a quotation, confirm
the booking or provide the service.
5. Sharing your personal data
We share personal data only where necessary and appropriate. Recipients may include:
Chauffeurs, guides, drivers, subcontractors and transportation partners performing the booked service.
Hotels, travel agencies, cruise operators, venues, ticket providers and activity providers where necessary to arrange your booking.
Website hosting, email, booking, IT, customer-support and security providers.
Payment service providers used to process payments.
Accountants, insurers, lawyers and professional advisers.
Government authorities, courts, regulators or law-enforcement bodies where required or permitted by law.
These third parties must handle data confidentially and securely. Some providers may act as independent controllers and will have their own privacy policies.
6. Payments
Payments may be processed by external payment service providers. We receive only the information needed to confirm payment, manage the booking, issue invoices and meet accounting obligations. We do not store full payment-card details unless this is necessary and legally permitted.
Email, telephone and WhatsApp
When you contact us by email, telephone or WhatsApp, we process the information you provide to answer your request, coordinate your service and maintain relevant booking records. Communication providers, including WhatsApp, may process data under their own terms and privacy policies.
Cookies and website technologies
Our website may use cookies and similar technologies for security and website functionality. We use only necessary cookies unless you give consent through our cookie banner for analytics or marketing cookies. Where required by law, we ask for consent before placing non-essential cookies.
A current overview of cookies and third-party tools used on our website is available in our Cookie Policy or cookie banner. You can manage non-essential cookies through the cookie banner, where available, or through your browser settings. Blocking cookies may affect parts of the website.
International transfers
Some service providers may process personal data outside the European Economic Area (EEA). If this happens, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable data-protection law. These safeguards may include an EU adequacy decision or approved contractual safeguards.
How long we keep your data
We keep personal data only for as long as necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. Our usual retention periods are:
Enquiries and quotations that do not result in a booking: 24 months after the last contact
Booking, passenger and operational records: 7 years after completion of the service, unless a longer period is necessary for a complaint, claim or legal obligation.
Invoices, payment records and tax administration: at least 7 years, in accordance with Dutch tax and accounting obligations.
WhatsApp, email and customer-service communications: 24 months after the last contact, unless they form part of a booking, complaint or legal record.
Technical and security logs: retained for a limited period necessary for security, diagnostics and fraud prevention.
Marketing data: until you unsubscribe or withdraw consent, or earlier if the data is no longer needed.
When personal data is no longer needed, we delete it, anonymise it or securely dispose of it.
How we protect your data
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure, alteration and destruction. These measures may include encrypted connections, access controls, password protection, device security, backups and limiting access to persons who need the data for legitimate business purposes.
No method of transmission or storage is completely risk-free. If a personal-data breach occurs, we will assess it and notify the appropriate authority and affected people where required by law.
Your privacy rights
Subject to applicable Dutch and European privacy law, you may have the right to:
Access your personal data.
Correct inaccurate or incomplete data
Request deletion of data in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests or to direct marketing.
Request data portability where legally applicable
Withdraw consent where processing is based on consent
Object to unlawful automated decision-making or profiling
To exercise these rights, contact us using the contact details published on our website or in your booking confirmation. We may ask for reasonable proof of identity before responding. We aim to respond within the time required by law.
Complaints
Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
The Netherlands
Automated decision-making
Dutch Tours Group does not make decisions with legal or similarly significant effects based solely on automated processing.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, website tools or legal obligations change. The latest version will be published on our website with the effective date shown at the top.
Contact
For questions about this Privacy Policy or how we handle personal data, please contact Dutch Tours Group using the contact details published on our website or in your booking confirmation.
Dutch Tours Group
New Yorkstraat 10 1175 RD Lijnden
The Netherlands
Website: https://www.dutchtoursgroup.com
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