TERMS AND CONDITIONS

Dutch Tours Group
Version 2026

Definitions and Applicability
Cancellation Policy
Waiting Time and No-Show
Payment and Invoicing
Vehicle Condition, Damage, Smoking and Client Conduct
Liability, Insurance and Force Majeure
Holiday and Night Surcharges
Privacy and Data Protection
Complaints, Disputes and Governing Law

1. DEFINITIONS AND APPLICABILITY

1.1 Definitions

In these Terms and Conditions, unless the context indicates otherwise:

“Dutch Tours Group” or “DTG” means the company Dutch Tours Group and any of its affiliated entities, employees, subcontractors and agents involved in providing transportation and related services.
“Client” means the contracting party who makes the booking with Dutch Tours Group, whether on their own behalf or on behalf of passengers, guests or a third party.
“Passenger(s)” means any person actually carried in a vehicle operated or arranged by Dutch Tours Group, whether or not they are the Client.
“Service(s)” means all transportation and related services provided or arranged by Dutch Tours Group, including but not limited to transfers, tours, hourly/disposal services, shuttle services, event transportation and any additional services agreed in writing.
“Vehicle” means any car, van, minivan, Sprinter, minibus, coach or other motor vehicle used to perform the Services.
“Event booking” means any booking involving multiple vehicles, group transportation, complex itineraries or multi-day programmes, as defined by Dutch Tours Group in the quotation or confirmation.
“Written” or “in writing” includes email and other electronic communications where the sender can be identified with reasonable certainty.

1.2 Applicability

1.2.1 These Terms and Conditions apply to all offers, quotations, bookings and agreements between Dutch Tours Group and the Client relating to the provision of Services, regardless of how the booking is made (email, online form, telephone, OTA, travel agent or otherwise).

1.2.2 By placing a booking, the Client confirms that they have read, understood and accepted these Terms and Conditions on behalf of themselves and all Passengers included in the booking.

1.2.3 Any general terms and conditions of the Client are expressly rejected and shall only apply if and to the extent that Dutch Tours Group has expressly accepted them in writing.

1.2.4 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the original intent of the parties.

2. CANCELLATION POLICY

2.1 Transfers and tours up to 7 passengers

For all transfers and tours with vehicles up to and including 7 passengers (such as sedans, business class and luxury vans):

Cancellations made up to 24 hours before the scheduled start time are free of charge and, if already paid, are refunded 100%.
Cancellations made within 24 hours before the scheduled start time are charged 100% and are non-refundable.

2.2 Sprinters and vehicles above 8 passengers – individual bookings (non-event)

2.2.1 Transfers (point-to-point):

Cancellations made up to 48 hours before the scheduled start time are free of charge.
Cancellations made between 48 and 24 hours before the scheduled start time are charged 50%.
Cancellations made within 24 hours before the scheduled start time are charged 100%.

2.2.2 Tours, disposals and hourly services (as directed):

Cancellations made within 72 hours before the scheduled start time are charged 50%.
Cancellations made within 48 hours before the scheduled start time are charged 75%.
Cancellations made within 24 hours before the scheduled start time are charged 100%.

2.3 Events and multi-day bookings (multiple vehicles / complex planning)

For events, group transportation with multiple vehicles and multi-day bookings, a stricter cancellation policy applies:

Cancellations made up to 14 days before the first scheduled service are free of charge.
Cancellations made between 14 and 7 days before the first scheduled service are charged 30%.
Cancellations made between 7 days and 48 hours before the first scheduled service are charged 50%.
Cancellations made between 48 and 24 hours before the first scheduled service are charged 75%.
Cancellations made within 24 hours before the first scheduled service are charged 100%.

Any deposits already paid will be offset against the above percentages. Administrative or organisational fees may be charged in addition to the above percentages if this has been agreed in writing in advance.

3. WAITING TIME AND NO-SHOW

3.1 Amsterdam Airport Schiphol Pick-ups

3.1.1 Included waiting time

For arrivals at Amsterdam Airport Schiphol, a waiting time of 60 minutes from the official landing time is included.

3.1.2 Additional waiting time

After the included 60 minutes, additional waiting time will be charged:

Waiting time is calculated per started 15 minutes,
based on the applicable hourly rate of the booked vehicle.

3.1.3 No-show at the airport

A no-show is deemed to have occurred if:

the client does not meet the chauffeur at the agreed meeting point,
the client leaves the airport without contacting Dutch Tours Group or the chauffeur, or
the client does not respond and does not provide any further instructions within 60 minutes after landing, despite reasonable attempts to reach them.

In case of a no-show, 100% of the booked service will be charged.

3.2 Non-airport Pick-ups (hotel, office, private address, venue)

3.2.1 Grace period

For all non-airport pick-ups, a grace period of 15 minutes after the agreed pick-up time applies.

3.2.2 Additional waiting time

After the 15-minute grace period:

additional waiting time is charged per started 15 minutes,
based on the applicable hourly rate of the booked vehicle.

3.2.3 No-show for non-airport pick-ups

A no-show is deemed to have occurred if:

the client does not appear at the agreed location,
and is still not present 30 minutes after the agreed pick-up time,
and remains unreachable or does not provide any further instructions.

In case of a no-show, 100% of the booked service will be charged.

4. PAYMENT AND INVOICING

4.1 General payment terms

4.1.1 Unless agreed otherwise in writing, all services must be paid in accordance with the payment terms set out below.

4.1.2 Dutch Tours Group reserves the right to request prepayment or a valid credit card guarantee prior to confirming any booking.

4.2 Standard bookings (non-event services)

4.2.1 Private clients, website and OTA bookings

For all standard transfers and tours booked directly via our website, online travel agencies (OTAs) or by private clients:

100% prepayment is required prior to the service date.
A booking is only considered confirmed once payment has been received or a valid card authorisation has been successfully processed.

Dutch Tours Group reserves the right to release any provisional booking if payment or card authorisation has not been received within the communicated deadline.

4.2.2 Approved corporate clients and travel agents

For approved corporate accounts and registered travel agents, payment on account is possible:

Invoices must be settled within 14 days from the invoice date, unless a different term has been agreed in writing.
Dutch Tours Group may at any time withdraw credit terms and require prepayment if payment behaviour is unsatisfactory or credit limits are exceeded.

4.3 Events and multi-day bookings (multiple vehicles / complex planning)

For events, conference transport, group movements with multiple vehicles and multi-day programmes, the following deposit and balance structure applies:

4.3.1 Deposit

A 50% non-refundable deposit is due at the time of booking confirmation.
The event booking is only secured once the deposit has been received.

4.3.2 Remaining balance

The remaining 50% must be paid no later than 7 days before the first scheduled service date.
If the remaining balance has not been received by this deadline, Dutch Tours Group reserves the right to suspend or cancel the services. In such cases, the applicable cancellation policy for events (as set out in the Cancellation Policy) will apply.

4.3.3 Additional services and extras

Any additional services ordered after the initial confirmation (such as extra vehicles, extended hours, extra stops, coordinators, or last-minute changes) will be invoiced separately and are due in accordance with the payment terms agreed with the client (prepayment for private clients, 14 days for approved accounts).

4.4 Invoicing and late payments

4.4.1 Invoicing

Invoices are issued electronically to the email address provided by the client.
The client is responsible for providing correct billing details and notifying Dutch Tours Group of any changes without delay.

4.4.2 Payment term

Unless otherwise agreed in writing, the standard payment term is 14 days from the invoice date for all invoice customers (corporate and agents).

4.4.3 Reminders and late payment fees

If payment has not been received by the due date, a first reminder will be sent without additional charge.
If payment is still outstanding 30 days after the invoice date, Dutch Tours Group reserves the right to:
- charge a late payment and/or administration fee on the outstanding amount, and
- charge interest and reasonable collection costs in accordance with applicable law.

4.4.4 Collection and legal costs

Should an invoice remain unpaid after repeated reminders, Dutch Tours Group may transfer the claim to a collection agency or initiate legal proceedings. All reasonable costs incurred in collecting overdue payments (including extrajudicial collection costs and legal fees) may be charged to the client.

5. VEHICLE CONDITION, DAMAGE, SMOKING AND CLIENT CONDUCT

5.1 Vehicle condition and cleanliness

5.1.1 Clients and their passengers are expected to treat the vehicle, the chauffeur and any equipment with respect and reasonable care at all times.

5.1.2 Dutch Tours Group maintains all vehicles to a high standard of cleanliness and presentation. If, in the opinion of the chauffeur or Dutch Tours Group, the vehicle requires excessive cleaning as a result of the client’s or passengers’ actions (including, but not limited to, vomiting, spilled food or drinks, mud, staining, or strong odours such as cigarette smoke), a fixed cleaning and valeting fee will be charged to the client.

5.1.3 If the vehicle must be taken out of service due to such contamination (for drying, deodorising, repair, professional valeting or similar), Dutch Tours Group reserves the right to charge the client for any loss of earnings resulting from the vehicle being unavailable for subsequent bookings.

5.2 Non-smoking policy

5.2.1 All vehicles operated by Dutch Tours Group are strictly non-smoking. Smoking of any kind (including cigarettes, cigars, pipes, e-cigarettes and vaping devices) is not permitted inside the vehicles under any circumstances.

5.2.2 Any breach of the non-smoking policy may result in:

charging a cleaning and deodorising fee; and
additional charges for loss of earnings if the vehicle must be taken out of service to remove odours or residues.

5.3 Damage to the vehicle

5.3.1 The client is responsible and liable for any damage caused by the client or any of the client’s passengers to the interior or exterior of the vehicle, including but not limited to damage to seats, upholstery, panels, glass, fixtures, in-car equipment and accessories.

5.3.2 Dutch Tours Group may charge the full cost of repair and parts, as well as any associated valeting or cleaning costs, to the client. Evidence of such costs (invoices/quotes) can be provided upon request.

5.3.3 If the damage renders the vehicle temporarily unfit for service, Dutch Tours Group reserves the right to charge the client for reasonable loss of earnings for the period during which the vehicle is out of service and cannot be used for other bookings.

5.4 Client behaviour and safety

5.4.1 The client is responsible for ensuring that all passengers behave in a respectful and safe manner towards the chauffeur, the vehicle and other road users. Abusive, aggressive, discriminatory, threatening or otherwise unacceptable behaviour will not be tolerated.

5.4.2 Dutch Tours Group reserves the right to refuse transport or to terminate the service immediately, without refund, if the client or any passenger:

behaves in a manner that the chauffeur reasonably considers unsafe, abusive, threatening or seriously disruptive;
refuses to follow reasonable instructions given for safety or legal compliance; or
is considered to be excessively intoxicated or unfit for travel in a way that may endanger themselves, the chauffeur or other road users.

5.4.3 The consumption of illegal drugs and the possession or use of illegal substances or weapons in the vehicle are strictly prohibited. If such items are discovered or reasonably suspected, the chauffeur may terminate the service immediately and Dutch Tours Group reserves the right to notify the relevant authorities.

5.4.4 The consumption of alcohol brought by the client is only permitted if Dutch Tours Group has explicitly agreed to this in advance and if it complies with local laws and regulations. In all other cases, the chauffeur may prohibit the consumption of alcohol in the vehicle.

6. LIABILITY, INSURANCE AND FORCE MAJEURE

6.1 General liability

6.1.1 Dutch Tours Group will use all reasonable care and skill in providing its services. However, all services are provided subject to the limitations of liability set out below.

6.1.2 Dutch Tours Group shall not be liable for any failure to perform, or delay in performance of, any of its obligations where such failure or delay is caused by circumstances beyond its reasonable control (force majeure, as defined below). This includes, but is not limited to, severe traffic congestion, road closures, accidents, adverse weather conditions, police actions, industrial action, public events, security measures, or restrictions imposed by authorities.

6.1.3 Under no circumstances shall Dutch Tours Group be liable for any indirect, consequential or special losses, including but not limited to loss of profit, loss of business, loss of opportunity or any costs incurred due to missed flights, trains, connections, meetings or events, unless such loss is the direct result of gross negligence or wilful misconduct by Dutch Tours Group.

6.2 Delays, missed connections and service interruptions

6.2.1 The client is responsible for selecting appropriate pick-up times and for allowing sufficient time for travel, considering potential traffic and security checks. Any suggestions made by Dutch Tours Group regarding travel time are given as non-binding estimates only.

6.2.2 Dutch Tours Group is not liable for any costs or losses incurred by the client as a result of delays caused by circumstances beyond its control, including but not limited to traffic delays, accidents, roadworks, road closures, diversions, weather conditions, security checks, or actions of third parties.

6.2.3 If, due to such circumstances, the chauffeur is unable to reach the agreed pick-up location or complete the journey, Dutch Tours Group will make reasonable efforts to propose an alternative solution (e.g. different route, replacement vehicle, adapted timing), but shall not be liable for any resulting losses.

6.3 Luggage, personal belongings and high-value items

6.3.1 Clients are responsible for ensuring that their luggage and personal belongings are loaded into and unloaded from the vehicle. The chauffeur may assist as a courtesy, but Dutch Tours Group accepts no liability for loss of or damage to luggage or personal belongings, unless such loss or damage is the direct result of gross negligence or wilful misconduct by the chauffeur.

6.3.2 Dutch Tours Group shall not be liable for any loss of or damage to cash, jewellery, electronic devices, documents, artworks or other high-value items transported in the vehicle. Clients are strongly advised to ensure that such items are properly insured under their own insurance policies.

6.3.3 If a client wishes to transport exceptionally high-value goods or special items, Dutch Tours Group may require proof of adequate additional insurance coverage or may decline the transport at its discretion.

6.3.4 Lost & found: any items found in the vehicle will be logged and stored for a reasonable period. Dutch Tours Group will make reasonable efforts to return such items, but any shipping or delivery costs will be at the client’s expense.

6.4 Insurance coverage

6.4.1 Dutch Tours Group maintains statutory liability insurance for its vehicles in accordance with applicable Dutch and EU law. This insurance covers third-party liability and passenger injuries up to the insured limits.

6.4.2 The existence of such insurance does not extend or increase the contractual liability of Dutch Tours Group beyond what is set out in these Terms and Conditions. Any compensation will in any event be limited to the amount actually paid out under the relevant insurance policy.

6.4.3 Dutch Tours Group does not provide insurance for the client’s personal belongings or business equipment. The client remains responsible for arranging appropriate travel and business insurance for themselves and their goods.

6.5 Force majeure

6.5.1 For the purposes of these Terms and Conditions, force majeure means any event or circumstance beyond the reasonable control of Dutch Tours Group which prevents or significantly hinders the performance of its obligations, including but not limited to:

natural disasters (such as floods, storms, earthquakes);
fire, explosion or major accidents;
war, terrorism, riots, civil unrest or threats thereof;
strikes, lock-outs or other industrial actions;
epidemics, pandemics or public health emergencies;
government restrictions, road closures, checkpoints or security measures;
severe weather and extraordinary traffic disruptions.

6.5.2 In the event of force majeure, Dutch Tours Group may suspend, modify or cancel the affected services without being liable for any compensation or refund, other than the refund of any prepaid amounts for services not delivered, where reasonably appropriate and subject to the applicable cancellation policy.

6.5.3 Dutch Tours Group will, where reasonably possible, inform the client as soon as practical of any force majeure situation affecting the services and will endeavour to limit the impact on the client.

7. HOLIDAY AND NIGHT SURCHARGES

7.1 Public holiday surcharges

7.1.1 Unless explicitly agreed otherwise in writing, a public holiday surcharge of 25% applies to all services performed on officially recognised public holidays in the Netherlands.

7.1.2 For the purposes of these Terms and Conditions, public holidays include, but are not limited to:

New Year’s Day
Easter Sunday and Easter Monday
Ascension Day
Whit Sunday and Whit Monday (Pentecost)
King’s Day
Liberation Day (in years where it is an official holiday)
Christmas Day and Boxing Day.

7.1.3 Due to events, parades and road closures, limited access to major city centres (including Amsterdam) may apply on specific public holidays such as King’s Day. In such cases, Dutch Tours Group will make reasonable efforts to operate the service as booked or propose an alternative, but cannot guarantee direct access to all addresses.

7.2 Night surcharge

7.2.1 A night surcharge of 25% applies to all services (transfers and hourly bookings) taking place between 22:00 and 06:00 local time, unless otherwise specified in the offer or confirmation.

7.2.2 For hourly bookings that partly fall within the night period, the night surcharge applies pro-rata to the hours (or fractions thereof) that occur between 22:00 and 06:00.

7.3 Combination of surcharges

7.3.1 If a service takes place both on a public holiday and during night hours, the public holiday surcharge and the night surcharge may be applied cumulatively, unless explicitly stated otherwise in the confirmation.

7.3.2 Any applicable surcharges (public holiday, night, last-minute, event surcharges, etc.) will be clearly indicated in the quotation or booking confirmation wherever reasonably possible.

8. PRIVACY AND DATA PROTECTION

8.1 Compliance with data protection laws

8.1.1 Dutch Tours Group processes personal data in accordance with applicable Dutch and EU data protection laws, including the General Data Protection Regulation (GDPR), to the extent applicable.

8.2 Purpose and scope of data processing

8.2.1 Dutch Tours Group collects and processes personal data (such as name, contact details, pick-up information, flight details, payment details) solely for the purposes of:

handling enquiries and quotations;
managing and confirming bookings;
planning and performing the Services;
invoicing and payment processing;
complying with legal obligations;
maintaining business relationships with clients and partners.

8.2.2 Personal data will be kept relevant, accurate and limited to what is necessary for the purposes described above.

8.3 Data sharing and confidentiality

8.3.1 Dutch Tours Group will not sell or disclose personal data to third parties, except where:

it is necessary for the performance of the Services (for example, to subcontracted chauffeurs, affiliates or event partners);
it is required by law, regulation or a competent authority; or
the Client has given explicit consent.

8.3.2 Any third parties engaged by Dutch Tours Group who have access to personal data are required to treat such data as confidential and to process it in compliance with applicable data protection laws.

8.4 Data security and retention

8.4.1 Dutch Tours Group takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

8.4.2 Personal data will be retained only for as long as necessary for the purposes described above, or as required by law (for example, statutory bookkeeping and tax retention periods).

8.5 Rights of data subjects

8.5.1 Subject to applicable law, clients and data subjects may have the right to request access to their personal data, to request correction or deletion, or to object to certain forms of processing.

8.5.2 Requests related to data protection can be addressed to Dutch Tours Group using the contact details provided in the booking confirmation or on the official website. Dutch Tours Group will respond to such requests within a reasonable period, in line with legal requirements.

9. COMPLAINTS, DISPUTES AND GOVERNING LAW

9.1 Complaints procedure

9.1.1 Dutch Tours Group aims to provide high-quality Services. If the Client is dissatisfied, they are requested to notify Dutch Tours Group as soon as reasonably possible, so that an immediate solution can be sought where feasible.

9.1.2 Formal complaints regarding the performance of the Services must be submitted in writing (by email) within 6 weeks from the date on which the Service was performed or was scheduled to be performed. Complaints submitted after this period may not be considered.

9.1.3 The complaint should contain at least:

the client’s name and contact details;
the booking reference and date of service;
a clear description of the complaint;
any supporting documentation or evidence (photos, correspondence, receipts, etc.).

9.1.4 Dutch Tours Group will acknowledge receipt of the complaint and will aim to provide a substantive response within a reasonable period, taking into account the nature and complexity of the complaint.

9.2 Dispute resolution

9.2.1 Dutch Tours Group will always first seek to resolve disputes amicably through dialogue and, where appropriate, reasonable gestures or solutions.

9.2.2 If a dispute cannot be resolved amicably, the Client and Dutch Tours Group may agree to submit the dispute to mediation or another form of alternative dispute resolution before starting court proceedings.

9.3 Governing law and jurisdiction

9.3.1 These Terms and Conditions, and any agreement for Services provided by Dutch Tours Group, shall be governed by and construed in accordance with the laws of the Netherlands.

9.3.2 Any dispute arising out of or in connection with these Terms and Conditions or any agreement between the Client and Dutch Tours Group – including any question regarding its existence, validity or termination – shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

END OF TERMS AND CONDITIONS

Dutch Tours Group
Amsterdam, The Netherlands
Version 2026

For questions, bookings or complaints, please contact us via the details provided on our official website or in your booking confirmation.

These Terms and Conditions may be updated from time to time. The version applicable to your booking is the version in force at the time of booking confirmation.